1. Distance Selling Policy for the Billionaire Network 

Effective Date: 3rd November 2024

1. Introduction This Distance Selling Policy outlines the rights and obligations under the Consumer Contracts Regulations (2013) for customers purchasing products from the Billionaire Network through distance selling channels, such as our website. By placing an order, you agree to the terms outlined in this policy.

2. Scope This policy applies to all products purchased from the Billionaire Network via our online platform, including partnership products provided by Printful.

3. Ordering Process When you place an order, you will receive an email confirmation acknowledging your order details. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch the products to you, at which point a contract is formed.

4. Right to Cancel Under the Consumer Contracts Regulations, you have the right to cancel your order without giving any reason within 14 days from the day you receive the goods. To exercise your right, you must inform us of your decision to cancel the contract by a clear statement (e.g., a letter sent by post, fax, or email).

5. How to Cancel Your Order To cancel your order:

• Email us at support@billionaire.network with your order number and a statement of your desire to cancel.

6. Return of Products If you cancel your order, you must return the products within 14 days of notifying us of your cancellation.

• Products must be in their original condition, unused, and include all original packaging when returned.
• You are responsible for the return shipping costs unless the products are defective or incorrect.

7. Refund Process

• Upon receiving the returned products, we will inspect them and process your refund within 14 days.
• Refunds will be issued to the original payment method used for the order.
• Please note that we may withhold the refund until we have received the returned goods back or the customer has supplied evidence of having sent the goods back.

8. Exemptions Certain products are exempt from the right to cancel, including:

• Customised or personalised items made to your specifications.
• Sealed goods that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons.

9. Liability The Billionaire Network shall not be liable for any indirect or consequential losses arising out of or in connection with the sale of goods.

10. Customer Support If you have any questions regarding this Distance Selling Policy or require assistance, please contact our Customer Support Team

11. Changes to This Policy We reserve the right to amend this Distance Selling Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

Returns Policy for the Billionaire Network

Effective Date: 3rd November 2024

1. Introduction At the Billionaire Network, we strive to provide high-quality products through our partnership with Printful. This Returns Policy outlines the procedures for returning products purchased from our store. By purchasing items from us, you agree to this policy.

2. Order Verification Before submitting a return request, please ensure that your order details (including product specifications, sizes, and quantities) are correct prior to checkout.

3. Return Eligibility You may be eligible to return an item if:

• The item is defective, damaged, or has printing errors.
• You received the wrong item (different from what was ordered).
• The return request is made within 30 days of receiving the product.

4. Non-Returnable Items Certain items are not eligible for return, including:

• Customised or personalised products that have been made specifically for you.
• Items that have been worn or used beyond initial inspection.

5. Return Process To initiate a return, please follow these steps:

1. Contact Us: Email our Customer Support Team at suppost@billionaire.network within 30 days of receiving your order. Include your order number, details of the issue, and any supporting photographs.
2. Return Authorisation: Our team will review your request and, if approved, provide you with a Return Authorisation (RA) number and instructions on how to return the product.
3. Packaging: Please package the item securely to prevent damage during shipping. Include all original packaging and accessories, if applicable.

6. Shipping Costs

• If the return is due to a defective product, the Billionaire Network will cover all shipping costs for the return.
• If the return is due to buyer’s remorse or incorrect order, the customer is responsible for the return shipping costs.

7. Refunds and Exchanges

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe.
• Exchanges will be processed similarly, subject to product availability.

8. Processing Time Please allow 5-10 business days for your return to be processed once we receive it.

9. Contact Information If you have any questions regarding our Returns Policy or need further assistance, please Contact Us

10. Changes to This Policy The Billionaire Network reserves the right to amend this Returns Policy at any time. Any changes will be posted on our site, and the effective date will be updated accordingly.

Distance Selling Refund Policy for the Billionaire Network

Effective Date: 3rd November 2024

1. Introduction This Distance Selling Refund Policy outlines the process and conditions under which customers can seek refunds for products purchased from the Billionaire Network through distance selling channels. By making a purchase, you agree to the terms specified in this policy.

2. Right to Withdraw As a consumer, you have the right to withdraw from the purchase of goods at any time within 14 days of receipt of the products without needing to provide a reason for withdrawal. This is in accordance with the Consumer Contracts Regulations (2013).

3. Withdrawal Process To exercise your right to withdraw:

• You must inform us of your decision to withdraw from the purchase by submitting a clear statement via email or using our withdrawal form (if available). You may contact us at support@billionaire.network
• Your withdrawal request must include your order number and any relevant details.

4. Return of Products

• Upon declaring your intention to withdraw, you are required to return the goods without undue delay and within 14 days from the date you have notified us.
• Products must be returned in their original condition, unused, and in their original packaging.

5. Refund Process

• Once we receive your returned goods, we will inspect them and process your refund as soon as possible, and in any event within 14 days of receiving the returned products.
• Refunds will be issued via the original payment method you used for the purchase.

6. Return Shipping Costs

• If you are returning products due to a defect, damage, or error on our part, we will cover the return shipping costs.
• If you are withdrawing from the purchase for any other reason, you will be responsible for the return shipping costs.

7. Refund Exceptions Certain products may not be eligible for a refund under the Distance Selling Regulations:

• Customised or personalised products created to your specifications.
• Sealed goods that, once unsealed, are not suitable for return for health protection or hygiene reasons.

8. Damaged or Faulty Products

• If you receive a damaged or faulty product, please notify us as soon as possible, including photographs showing the damage if applicable. In such cases, we will arrange for a replacement or refund, including any return shipping costs.

9. Processing Timeframe

• Please allow 3-5 business days for us to process and complete any refunds once we receive your returned goods.

10. Contact Information If you have any questions or concerns regarding this Refund Policy, please Contact Us

11. Policy Amendments The Billionaire Network reserves the right to amend this Distance Selling Refund Policy at any time. Changes will take effect upon posting on our website, and the effective date will be updated accordingly.